At the Kerassentials Official Website, we want every customer to feel confident about their purchase. That's why we back every order with our 100% Satisfaction Guarantee. If you are not completely happy with your results, we make the return and refund process simple, transparent, and customer-friendly.
1. 60-Day Money-Back Guarantee
Every order of Kerassentials supplement is covered by a 60-day money-back guarantee.
If you are not satisfied with the product or your results, you can request a full refund within 60 days from your original purchase date.
Refunds apply to both used and unused bottles, even if they are empty.
2. Return Process
To initiate a return, please follow these simple steps:
Contact our Customer Support Team via email or toll-free number.
Provide your order details (name, email, and order ID).
Return the bottles (empty or sealed) to our designated return address.
Once the return is received, your refund will be processed within 48 hours (excluding shipping and handling fees).
3. Refund Eligibility
You are eligible for a refund if:
The request is made within 60 days of purchase.
The bottles are returned, even if fully used.
The order was placed directly through the Kerassentials Official Website (returns from unauthorized sellers will not be accepted).
4. Shipping and Handling
Shipping and handling charges are non-refundable.
Customers are responsible for return shipping costs.
5. Damaged or Incorrect Orders
If your Kerassentials order arrives damaged, defective, or incorrect, please contact our support team immediately. We will arrange a replacement or full refund at no additional cost to you.
6. How Long Do Refunds Take?
Refunds are usually processed within 48 hours after returned items are received.
Depending on your bank or payment provider, funds may take 5–10 business days to appear in your account.
7. Contact Us
If you have questions regarding our Return & Refund Policy for Kerassentials, please contact our customer support team for assistance.